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kim.julie21@gmail.com wrote:
To Whom It May Concern,
I am a recent graduate of the University of Illinois and have been a member of Campus Recreation and a frequent user of both the ARC and CRCE facilities for the past 4 years. Although my experiences at both of these facilities have always been positive, I am happy to report that my most recent encounter with one of your employees, Ashley Anthony, has been a wonderful reassurance of the quality of service that Campus Rec provides for members of the U of I community.
Ms. Anthony's outstanding customer service proved to me that the member fees that I pay to Campus Rec are well worth the price. Even though I had personally considered paying a lower fee at Cardinal Fitness in Urbana, I admit now that I would be hard-pressed to find a similar or competitive level of committment to excellence elsewhere.
Thank you so much for your time and for maintaining high standards for employing staff members who are dedicated to making a difference in the lives of their patrons.
I hope that Ms. Anthony is given the appropriate recognition for her positive attitude and exemplary customer relations and I truly hope that she is given opportunities to mentor the same work ethic among the rest of your staff. You are all very lucky to have her.
Sincerely and with Gratitude,
Jules
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