UC Insights from in CITES

Announcement of Lync 2013 Upgrade

abn@illinois.edu — Fri, 26 Apr 2013 14:00:00 CDT

Thanks so much to those of you who were able to attend today's Caffeine Break where we discussed our initial planning efforts for the Lync 2013 upgrade. I've attached the PowerPoint presentation that I used today. I also left my presenter notes on each slide in case the bullet points in the slide need clarification.

As I mentioned today, we've formed a UC Working Group to help guide service enhancement priorities, identify needs, and to keep an open, regular line of communication between the UC service team and campus IT Pros. There is additional information about this group in the PowerPoint presentation. If interested, you can submit your contact information here: http://uc.illinois.edu/lyncwg.

As always, feel free to contact me at any point. My office is DCL 2102 and you're welcome to call/email/IM me.

Andrew
UC Service Manager

Lync 2013 mobile clients (with Lync 2010 server infrastructure)

malicks@illinois.edu — Mon, 01 Apr 2013 06:32:31 CDT

Lync 2013 mobile client is now available for Android (minimum version 4.0), Windows 8 phones, iPhone and iPad (minimum iOS 6.0), however, they won't work with Lync 2010 server infrastructure. We are tentatively scheduled to upgrade/migrate to 2013 on the server side end of summer 2013.

Lync response group outage

malicks@illinois.edu — Wed, 06 Mar 2013 11:48:32 CST

Earlier this morning, Wednesday March 6th, 2013, between 5:30am and 9:15am, all Lync response groups were unable to receive calls. Response groups are used in many front office settings for departments on campus. The cause of the problem has been narrowed down to an unscheduled campus firewall reboot this morning that affected Lync response group service from communicating with each other between data centers in Urbana and Chicago. Response group service did not recover gracefully after the firewall reboot and manual intervention was required to fix the issue.

Mac Lync client now supports most USB devices

malicks@illinois.edu — Tue, 05 Mar 2013 18:00:44 CST

Microsoft released a Mac Lync client update (14.0.4) in February, 2013 that enables many functions that were previously unavailable with USB devices on Lync for Mac 2011. Please visit http://www.microsoft.com/en-us/download/details.aspx?id=36517 to update your system if you are not running version 14.0.4.

Lync: phone carrier issues affecting calls

malicks@illinois.edu — Wed, 24 Oct 2012 12:13:15 CDT

Due to network issues with our phone carrier, some inbound and outbound calls between Lync and outside numbers are experiencing no audio or unusable audio. Our phone carrier has identified the issue as a fiber cut in Midwest affecting multiple states and other phone carriers as well, such as AT&T. Check Twitter @citesUC for updates

UC Service Delivery Process Feedback Session Notes

jtyun@illinois.edu — Wed, 03 Oct 2012 10:45:00 CDT

This is a compilation of the feedback we received at the UC Caffeine Break on 9/14/2012. We are so thankful for your feedback and are working to process/address the feedback that was received.

Changes to Admitted Student's NetID and Email Claiming

jtyun@illinois.edu — Wed, 05 Sep 2012 13:45:00 CDT

Two major changes are being implemented to the student netid claim process on Saturday, November 17, 2012.

UC Voice Music on Hold Currently Disabled for Windows Clients

jtyun@illinois.edu — Tue, 04 Sep 2012 13:07:48 CDT

A bug has been severely affecting users putting callers from the public telephone network on hold. This issue caused the caller to be disconnected unexpectedly.

Information on the Second Telephone Migration Wave

jtyun@illinois.edu — Tue, 04 Sep 2012 10:47:36 CDT

CITES has a second telephone migration scheduled for the beginning of next semester. The migration process involves CITES working with our Centrex telecom provider to move lines from Centrex lines to our Microsoft Lync system; each time we initiate this process with our telecom provider, their process involves at least a three month cycle to process migrations. Thus, CITES will be processing phone number migrations once a semester. Additionally, each time CITES initiates a migration, it can only be for either voice phone numbers or fax phone numbers.

Next semester's migration will be a voice number migration, thus we will be solely dealing with Centrex numbers used for voice communications that need to be migrated to the Microsoft Lync System.

Change to Lync dial-in conferencing phone number

malicks@illinois.edu — Fri, 31 Aug 2012 15:15:31 CDT

One of Lync conferencing phone numbers will be changing from 217-954-4000 to 217-332-6338 (2-meet) at 5pm Friday 8/31/2012. Meetings scheduled after this time will include the new phone number 217-332-6338. While 217-954-4000 will not be included in new meeting invites after 5pm, 217-954-4000 will continue to work. A separate announcement will be made when we completely retire 217-954-4000. Chicago area-code Lync conferencing number 312-994-8410 is NOT changing.