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  • Racquet Rental Fee

    I understand that it costs $1 to rent any type of racquet. Last week, my friend rented 2 racquets for racquetball by mistake (we were going to play badminton). He asked a member services staff if he could change it for a badminton racquet right after without any  extra charges, but this was to no avail. The "system" would not allow it (the staff was nice though). I suggest charging members $1 for racquet rentals while giving members the privilege to switch types of racquets throughout the day. Else, giving members a grace period to switch racquets in case of mistakes like my friend's would be nice too.





#1 Feb 1, 2011 10:00 am quote
If it was an instant mistake of getting the wrong racquet, the staff member should have switched racquets for you without another charge. Especially if you walked into Gym 3 and realized it right then, it would have been an instant return with no charge. Unfortunately, without all the details, and without knowing the staff you talked to, we have no way of refunding you at this point. If it happens again, please e-mail us immediately or ask to talk to a Facility Manager. It is always $1 per racquet no matter if you switch to 3 different racquet sports throughout your time in the building. If you play badminton for an hour, then go and rent racquetball racquets and play for an hour - it is $1 for every racquet rented.

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