Issues with accessing email on mobile devices
People are experiencing errors on mobile devices when trying to access their Exchange email. We have instructions on how to get your email back on your mobile device.
Updated Mac Lync client - significant improvements
Microsoft released a Mac Lync client update (14.0.5) in June, 2013 that enables many of the functions and features that were previously missing compared to the Windows Lync 2010 client. Please visit http://www.microsoft.com/en-us/download/details.aspx?id=36517 to update your system if you are not running version 14.0.5.
New toll-free number for Lync dial-in conferencing
On Wednesday, May 29th, 2013 at 10pm, a new toll-free number was added to Lync conferencing dial-in number pool. Meetings scheduled after this time will include the new toll-free number 888-983-3631 in meeting invites. The updated list is
+1 217 332 6338
+1 312 994 8410
+1 888 983 3631
Departments that use Lync for conferencing will see an immediate financial benefit from this new toll-free number. Other online conferencing tools, such as MeetingPlace, often have per-minute charges in addition to flat usage fees.
There are no charges for Lync conferencing nor is there any charge for departments to use the toll-free number.
Announcement of Lync 2013 Upgrade
Thanks so much to those of you who were able to attend today's Caffeine Break where we discussed our initial planning efforts for the Lync 2013 upgrade. I've attached the PowerPoint presentation that I used today. I also left my presenter notes on each slide in case the bullet points in the slide need clarification.
As I mentioned today, we've formed a UC Working Group to help guide service enhancement priorities, identify needs, and to keep an open, regular line of communication between the UC service team and campus IT Pros. There is additional information about this group in the PowerPoint presentation. If interested, you can submit your contact information here: http://uc.illinois.edu/lyncwg.
As always, feel free to contact me at any point. My office is DCL 2102 and you're welcome to call/email/IM me.
UC Service Manager
Lync 2013 mobile clients (with Lync 2010 server infrastructure)
Lync 2013 mobile client is now available for Android (minimum version 4.0), Windows 8 phones, iPhone and iPad (minimum iOS 6.0), however, they won't work with Lync 2010 server infrastructure. We are tentatively scheduled to upgrade/migrate to 2013 on the server side end of summer 2013.
Lync response group outage
Earlier this morning, Wednesday March 6th, 2013, between 5:30am and 9:15am, all Lync response groups were unable to receive calls. Response groups are used in many front office settings for departments on campus. The cause of the problem has been narrowed down to an unscheduled campus firewall reboot this morning that affected Lync response group service from communicating with each other between data centers in Urbana and Chicago. Response group service did not recover gracefully after the firewall reboot and manual intervention was required to fix the issue.
Mac Lync client now supports most USB devices
Microsoft released a Mac Lync client update (14.0.4) in February, 2013 that enables many functions that were previously unavailable with USB devices on Lync for Mac 2011. Please visit http://www.microsoft.com/en-us/download/details.aspx?id=36517 to update your system if you are not running version 14.0.4.
Lync: phone carrier issues affecting calls
Due to network issues with our phone carrier, some inbound and outbound calls between Lync and outside numbers are experiencing no audio or unusable audio. Our phone carrier has identified the issue as a fiber cut in Midwest affecting multiple states and other phone carriers as well, such as AT&T. Check Twitter @citesUC for updates
UC Service Delivery Process Feedback Session Notes
This is a compilation of the feedback we received at the UC Caffeine Break on 9/14/2012. We are so thankful for your feedback and are working to process/address the feedback that was received.
Changes to Admitted Student's NetID and Email Claiming
Two major changes are being implemented to the student netid claim process on Saturday, November 17, 2012.