Earlier this morning, Wednesday March 6th, 2013, between 5:30am and 9:15am, all Lync response groups were unable to receive calls. Response groups are used in many front office settings for departments on campus. The cause of the problem has been narrowed down to an unscheduled campus firewall reboot this morning that affected Lync response group service from communicating with each other between data centers in Urbana and Chicago. Response group service did not recover gracefully after the firewall reboot and manual intervention was required to fix the issue.
If you have any questions related to this, please contact the CITES help desk at 217-244-7000 or firstname.lastname@example.org