UC Insights from in CITES

blog navigation

blog posts

  • UC Voice Music on Hold Currently Disabled for Windows Clients

    A bug has been severely affecting users putting callers from the public telephone network on hold. This issue caused the caller to be disconnected unexpectedly.

  • Information on the Second Telephone Migration Wave

    CITES has a second telephone migration scheduled for the beginning of next semester. The migration process involves CITES working with our Centrex telecom provider to move lines from Centrex lines to our Microsoft Lync system; each time we initiate this process with our telecom provider, their process involves at least a three month cycle to process migrations. Thus, CITES will be processing phone number migrations once a semester. Additionally, each time CITES initiates a migration, it can only be for either voice phone numbers or fax phone numbers.

    Next semester's migration will be a voice number migration, thus we will be solely dealing with Centrex numbers used for voice communications that need to be migrated to the Microsoft Lync System.

  • Change to Lync dial-in conferencing phone number

    One of Lync conferencing phone numbers will be changing from 217-954-4000 to 217-332-6338 (2-meet) at 5pm Friday 8/31/2012. Meetings scheduled after this time will include the new phone number 217-332-6338.

    While 217-954-4000 will not be included in new meeting invites after 5pm, 217-954-4000 will continue to work. A separate announcement will be made when we completely retire 217-954-4000.

    Chicago area-code Lync conferencing number 312-994-8410 is NOT changing.

  • The Final UC Newsletter

    The final installment of the monthly UC at Illinois Newsletter is available now.

     

  • ATAG Meeting Minutes Ready

    The Academic Telecommunications Advisory Group (ATAG) meets at least once a month to provide guidance on the implementation of UC at Illinois. Minutes from June and July meetings are now available.

  • UC Lync Address Book Update

    Some of you may be aware of an ongoing Lync address book issue where certain campus phone number lookups in Lync could match all users who reported that phone number as their office phone in Nessie/Banner in addition to the correct Lync contact. Selecting the incorrect contact would result in calling the wrong person.

  • August 9th Informational Sessions: CITES Service Request Help for TUCs & IT Pros

    CITES will offer two identical two-hour sessions on Thursday, August 9th. The first one at 10 AM and the second at 2 PM. These sessions are meant to address questions associated with the Pinnacle Departmental Portal and related service requests.  

     

  • Blocking Caller ID Using Lync

    There is now a way to block phone numbers from the view of caller id while using Lync.

  • July UC Newsletter

    The July 2012 installment of the monthly UC at Illinois Newsletter is now available.

  • ATAG Meeting Minutes Ready

    The Academic Telecommunications Advisory Group (ATAG) meets at least once a month to provide guidance on the implementation of UC at Illinois. Minutes from April, May, and June meetings are now available.