As software becomes more ubiquitous in society, it is increasingly relied on in high-risk environments where the consequences of poor user experience can be extreme. This talk will cover recent case studies of incidents where software usability and human factors were ultimately found to be the culprit, ways these systems can be improved to prevent similar incidents, and how these same usability factors relay directly into efforts to circumvent censorship.
Griffin Boyce is a Fellow at the Berkman Center for Internet and Society at Harvard University. He focuses on the intersection of censorship circumvention and usability. He works Satori to create secure distribution of circumvention technologies and with the X-Lab on Batou to increase internet usability for those using accessibility devices.