Microsoft Lync provides a single interface on your computer uniting voice communications, instant messaging, and audio/video conferencing. In this 2-hour hands-on workshop, you will learn how to start and sign on, navigate the Lync 2013 interface, learn about availability status, add contacts to a contact list, and find help resources. Hands-on practice is next where you will learn how to use voice and video features, adjust audio settings, make and receive a phone call, a conference call, and a video call. This practice session will also include managing calls (call holds, transfers, forwarding, missed calls and voicemail). You will learn how to use the instant message feature, how to share your desktop or program window and share files using Lync.
Prerequisite: Familiarity with Windows and the mouse
An activated Lync account is also required (visit www.go.illinois.edu/myuc to check your account status before attending).