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Customer Service in Higher Education - Webinar - Brownbag

Date Feb 6, 2013
Time 12:00 pm - 1:00 pm  
Location PAC G
Sponsor Student Affairs
Contact Jeannie Caprancia
Phone 217/206-6333
Event type Other
Views 101
Originating Calendar Diversity Center Events

There is a growing recognition in higher education that improving customer service is a critical step to ensuring students' momentium toward a degree and to improving student persistence.  Yet, surveying professionals at 79 post-secondary instititions, we found that over half would grade there school with a "C" or lower letter grade for customer service.  Customer service expectations from both students and parents continue to increase, and it is increasingly critical to meet that demand with a strong commitment to developing a culture of service.

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