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Customer Service in Higher Education - Webinar - Brownbag

Event Type
Other
Sponsor
Student Affairs
Location
PAC G
Date
Feb 6, 2013   12:00 - 1:00 pm  
Cost
FREE
Registration
https://illinois.edu/fb/sec/2779233
Contact
Jeannie Caprancia
E-Mail
diversity@uis.edu
Phone
217/206-6333
Views
101
Originating Calendar
Diversity Center Events

There is a growing recognition in higher education that improving customer service is a critical step to ensuring students' momentium toward a degree and to improving student persistence.  Yet, surveying professionals at 79 post-secondary instititions, we found that over half would grade there school with a "C" or lower letter grade for customer service.  Customer service expectations from both students and parents continue to increase, and it is increasingly critical to meet that demand with a strong commitment to developing a culture of service.

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