Massive amounts of big data will be shared and analyzed across the Campus Advanced Research Network Environment.
Join CITES on October 28 and 29 for this online discussion about how innovations in design, technology, and teaching models are shaping the future of classroom instruction.
Effective Oct. 1, the CITES VPN is the supported campus VPN.
The kickoff symposium on Tuesday, September 30 will launch a conversation about the technology resources that support research and learning on campus.
New University of Illinois CIO, Mark Henderson, will present on Saturday, Sept 27 as part of the Info City CU Lecture series.
The Faculty Technology Open House will feature 40 technology services from across campus that can help faculty with their research and instruction.
CITES is giving away three Chromecasts. Find out how to win!
In order to better help our customers, for the start of the Fall 2014 semester, CITES has set up multiple locations across campus where people can go to reset their password in-person. Please be aware that you may experience longer wait times than normal due to the amount of people who need password help at the beginning of the school year.
CITES is very happy to welcome Mark Henderson to the University of Illinois where he will be serving as the new campus Chief Information Officer.
Due to security concerns, a number of individuals had their passwords expired by CITES this summer. If you are locked out of your account, CITES can help you set a new password.
The CITES No Change period for the summer session begins at 12:01 a.m. on Thursday, August 7, 2014 and ends at 11:59 p.m. on Monday, August 11, 2014.
A former CITES employee is honored with a memorial scholarship.
On Friday, August 1, 2014 at 5 pm, CITES will retire the CITES Help Desk Live Chat system.
A new, more robust VPN solution is now ready for use on Windows and Mac computers, as well as Android and iOS mobile devices.
CITES presents the results of our first annual faculty & staff satisfaction survey, an outside assessment of campus satisfaction with our services.
Microsoft has released a critical security patch for all versions of their Internet Explorer web browser. CITES strongly recommends that you install the latest updates from Microsoft immediately if you are using any version of Internet Explorer.
The primary CITES VPN is currently unavailable. Because of this outage, CITES is offering an alternative VPN.
Hours for the various CITES facilities may change during summer break, which begins Wednesday, May 7, and ends Monday, August 25.
This semester’s No Change period begins at 12:01 a.m. on Thursday, May 8, 2014 and ends at 11:59 p.m. on Tuesday, May 20, 2014.
Learn more about why and how CITES is blocking Windows XP computers from connecting to the campus network, and what you can do to get unblocked if you’ve connected a Windows XP computer to the network.
Heartbleed is a security vulnerability that affects nearly two-thirds of the websites on the Internet. This news article has more information about Heartbleed and what you should do about it.
The Pinnacle Communications Management Suite will be upgraded to the latest version on June 27, and several two-hour overview sessions outlining the impacts of the upgrade have been scheduled.
Hours for CITES facilities may vary from the norm during Spring Break, which begins Saturday, March 22, 2014 and ends Sunday, March 30, 2014. There are no University holidays during this period.
Working with the Inclusive Illinois Committee and other campus partners, CITES will provide a live stream of the #ONECAMPUS event on February 6 at 7:30 pm.
Effective June 27, 2014, at 5:00 P.M., the Centrex voice mail system will be retired. As a replacement, CITES is offering AT&T’s Unified Messaging Service. (The Lync voice mail system will continue unchanged.)
If you use Lync as part of Unified Communications at the University of Illinois, it is important that you upgrade your Lync client by February 4th.
Since August, the Urbana campus has averaged more than 1,200 new U of I Box accounts every month.
If you haven't heard about the campus's IT Strategic Plan, there are several online resources that can help you learn more.
Hours for the various CITES facilities may vary from the norm during the winter break, which begins Monday, December 23, 2013 and ends Tuesday, January 21, 2014, the first day of classes for Spring Semester 2014.
The CITES Storage and Backup team will decommission the old TSM server (adsm0.cso.uiuc.edu) on November 4, 2013.
Hours for the various CITES facilities may vary from the norm during Thanksgiving Vacation, which begins Saturday, November 23, 2013 and ends Sunday, December 1, 2013.
CITES is launching a new infographic series called "Ones and Zeros" that will use data to explain in greater detail how CITES helps our customers and how our services are utilized at the University of Illinois.
We've selected one of our Twitter followers to win an Apple TV!
Follow @CITES to enter to win a free Apple TV!
To conserve campus resources and reduce waste, the printed Student/Staff Directory is being replaced with the new Campus Directory.
The National Federation of the Blind officially commended the University of Illinois for the eText digital textbook service provided by CITES.
CITES retired its old status web pages today. Going forward, CITES will use the new status system launched this week by Administrative Information Technology Services (AITS) to post service outage information.
During a change to our Exchange websites last night we encountered a problem that caused many of those people using Exchange on their mobile devices to receive incorrect username and password errors when trying to access their mail.
On June 28, 2013 the Bluestem login service will be retired. This announcement explains what services are replacing Bluestem.
CITES identified another phishing attack pretending to be from the University of Illinois. This article has screenshots of the attack so that you can quickly identify and avoid this latest scam.
Both CITES and ACES are retiring their e-Conferencing (Cisco MeetingPlace) systems on August 31st. After this date, no conferences - existing or new - can be held on this legacy conferencing service. All conferences currently scheduled on the CITES MeetingPlace system occurring after August 31st, 2013 MUST be rescheduled on Lync conferencing or elsewhere.
CITES is looking for volunteers to help evaluate a new tool to help reduce the spread and impact of phishing attacks.
Hours for the various CITES facilities may vary from the norm during summer break, which begins Monday, May 13, and ends Monday, Aug. 26, the first day of classes for the Fall 2013 semester.
Beginning Monday, April 8, 2013, CITES will no longer allow certain types of files to be sent or received by @illinois.edu email addresses.
Check back here for continued updates on the Campus Phishing Attack and measures being taken.
For the last week some email sent from the campus is being rejected by other Universities and private companies. In order to help us address the issue, please review the information provided here.
Microsoft released a Mac Lync client update (14.0.4) in February, 2013 that enables many functions that were previously unavailable with USB devices on Lync for Mac 2011.
Hours for CITES facilities may vary from the norm during Spring Break, which begins Saturday, March 16, 2013 and ends Sunday, March 24, 2013. There are no University holidays during this period.
U of I Box now offers to students, faculty and staff more than twice the free storage space of the six major cloud storage services combined.
Learn how video and the Illinois eText service allowed one large course to successfully replace large class lectures with smaller discussion groups.
Hours for the various CITES facilities may vary from the norm during Thanksgiving Vacation, which begins Saturday, November 17, 2012 and ends Sunday, November 25, 2012. Instruction resumes Monday, November 26.
The 2012-2013 Student/Staff Directory is ready to be distributed. Since Fall 2010, in order to help reduce both waste and costs to the Urbana campus, significantly fewer copies of theStudent/Staff Directory are printed and distributed.
CITES Networking has implemented an extensive series of improvements and updates, and more improvements will be implemented in 2013.
CITES NetFiles will be retired December 21, 2012. In order to help you determine how or where to move your NetFiles materials, CITES has documented several alternative solutions, based on use cases. Information to assist your self-migration can be found at
The Urbana-Champaign Big Broadband (UC2B) project has been awarded the National Association of Telecommunications Officers and Advisors (NATOA) 2012 Community Broadband Project of the Year.
Two major changes are being implemented to the student NetID claim process later this fall.
A bug has been severely affecting users who are putting callers from the public telephone network on hold. This issue is causing callers to be disconnected unexpectedly.
The July 2012 installment of the monthly UC at Illinois Newsletter is now available.
The four finalists for the new Deputy CIO and Executive Director of CITES will make presentations to the campus community and to CITES Staff.
The May 2012 installment of the monthly UC at Illinois Newsletter is now available.
The April 2012 installment of the monthly UC at Illinois Newsletter is now available.
For IT Professionals: CITES observes a no change period at the end of the semester, to prevent network and service changes from impacting students during finals. If you have pending network or service changes, please schedule them before May 3 or after May 14.
Learn how to prevent your Mac from getting infected with the Flashback virus, and how to clean up an infection.
On March 21, CITES rolled out a redesigned web site.
The March Unified Communications newsletter is available.
CITES hires creative, innovative people to provide services to the faculty, staff, and students at the University of Illinois. Check out the latest job opportunities to see if you could contribute to a positive service-oriented environment at CITES.
Plan your move now to Illinois Compass 2g (powered by Blackboard Learn 9.1). Training is available on how to effectively integrate technology to your teaching and learning.
The February 2012 installment of the monthly UC at Illinois Newsletter is now available. Highlights include Lync account activations, e911 updates, training opportunities, and more.
In March, CITES will launch a redesigned web site that features improved navigation, highlighted news, and a new visual look.
The January UC at Illinois Newsletter is now available.
The December 2011 installment of the monthly UC at Illinois Newsletter is now available, including information on device testing results, pricing information, the bridge period, and more.
The Print 2011-2012 Student/Staff Directory is now available.
Hours for the various CITES facilities may vary from the norm during the winter break, which begins Saturday, December 17, 2011 and ends Tuesday, January 17, 2012, the first day of classes for Spring Semester 2012.
Public Affairs assumed service management of MassMail and rolled out a new version, which is available at go.illinois.edu/massmail
Individuals who wish to transfer their university-provided cell services to their own responsibility MUST attend sessions on either Dec 1 or Dec 14. CITES staff and cellular service vendors will be available to assist you with forms and choices. No registration required.
On November 17, 2011, Illinois Compass Second Generation made its campus-wide debut at Illinois. This is the most significant upgrade of Illinois Compass and the Blackboard software that powers it since CITES began running it in 2004. Users must choose to move to the second generation system in Spring, Summer or Fall 2012.
Hours for the various CITES facilities may vary from the norm during Thanksgiving Vacation, which begins Saturday, November 19, 2010 and ends Sunday, November 27, 2010. Instruction resumes Monday, November 28.
Express Email is no longer available to users as part of the campus-wide move to Unified Communications.
The November Unified Communications newsletter includes updates on the UC Voice Kickoff events, UC device options, upcoming training sessions, and more.
The September Unified Communications newsletter includes new updates on service managers, training opportunities, communication templates for IT pros, and upcoming deadlines.
As the Urbana campus transitions from CITES Express Email to UC Exchange 2010, please be aware that incoming graduate and professional students are still automatically receiving accounts on Express Email. As of September 15, 2011, no new Express accounts will be created. Therefore after that date, new graduate students will no longer get Express Email accounts and they will be required to setup Exchange accounts.
As of Aug. 15, campus will no longer be able to change forgotten NetID passwords by fax. One way to avoid having to come into the CITES Help Desk to reset a forgotten password is by setting up your CITES Security Questions now.
For campus business managers: During FY12, CITES will be moving units from the current Centrex telephone system to the new Unified Communications voice system. Beginning with the CITES July 2011 billing cycle, units will notice changes in your monthly billing.
CITES is participating in World IPv6 Day on June 8th by providing IPv6 on wireless, native IPv6 DNS service, NTP over IPv6, and supporting other department's IPv6 efforts with new networks on IPv6.
Networking will have a table outside the Help Desk from 10-4 to support users who have trouble getting IPv6 to work.
This page contains information for graduate and professional students, faculty, staff, and retirees about how to choose to deactivate an unused Express Email account.
Hours for various CITES facilities may vary from the norm during summer break, which begins Monday, May 16, 2011 and ends Monday, Aug. 22, 2011.
Beginning April 6, undergraduates will need to rename personal Google accounts based on NetID@illinois.edu email addresses.
Executive Director of Public Safety, Barbara O'Connor and Chief Privacy & Security Officer, Mike Corn respond to the false active shooter alert sent on the morning of March 24.
Hours for the various CITES facilities may vary from the norm during the spring break, which begins Saturday, March 19, 2011 and ends Sunday, March 27, 2011.
The SSL certificate for Illinois Chat was renewed on March 1, 2011. If your IM client is displaying an error such as "The certificate for chat.illinois.edu could not be validated", we recommend that you upgrade your client to the latest stable version.
eduroam is a secured wireless network service that allows members of any eduroam participating institution to obtain Internet connectivity at other eduroam participating institutions, using their home institution's login credentials.
Christmas morning brought an unexpected present to the University of Illinois email servers spam email messages and junk mail virtually disappeared.
On January 10, 2011, CITES will replace the Web TSR with a Services tab in Pinnacle.
Hours for the various CITES facilities may vary from the norm during the winter break, which begins Saturday, December 18, 2010 and ends Tuesday, January 18, 2011, the first day of classes for Spring Semester 2010.
U of I WebStore has a new look and feel.
University of Illinois WebStore will be unavailable on December 1, 2010, from 8:00 a.m. CST to 11:00 a.m. CST as we migrate to a new U of I WebStore user interface.
Hours of operation for many CITES services will be reduced during the week of Thanksgiving break.
There are significant changes to the quantity and distribution of the print 2010-2011 Student/Staff Directory.
Due to technical issues with the enrollment process, the roll out of MS Live @ Illinois to undergraduate students has been delayed. We are continuing with the phased-in rollout of Google Apps @ Illinois to these students, as well as their migration off of CITES Express Email.
Beginning August 30, all undergraduate students will be eligible to create Google Apps @ Illinois and/or MS Live @ Illinois accounts.
Faced with budget reductions and a charge to offer state-of-the-art computing and telephony services to campus at the lowest costs, CITES is retiring several services provided by the Campus Information Operators.
Beginning July 1, all faculty, staff, graduate and professional students on the U-C campus will be eligible for Windows Upgrades, Office, and Enterprise CAL licenses on University owned computers at no cost.
CITES Operator-Assisted Teleconferencing service is scheduled for retirement on June 30, 2010.
CITES will begin outsourcing student email in May.
The CITES No Change Period is scheduled for May 6 through May 17.
Hours for the various CITES facilities may vary from the norm during summer break, which begins Monday, May 17, 2010 and ends Monday, Aug. 23, 2010, the first day of classes for the Fall 2010 semester.
Earlier today, our campus antivirus vendor, McAfee, released an antivirus
signature definition file (known as a "DAT") which contained a bug. This
bug caused a number of computers running Windows XP to appear to be
infected with a computer virus.
The content for CITES Academic Technology Services (formerly CITES Educational Technologies) will be moving on April 28.
CITES Academic Technologies is looking for UIUC faculty, instructors, and TAs to help us research the benefits of online micro-lectures in teaching and learning.
Hours for the various CITES facilities may vary from the norm during the spring break, which begins Saturday, March 20, 2010 and ends Sunday, March 28, 2010.
On January 11, 2009, links to several CITES departmental services will be redirected to the official CITES domain and design schema.
CITES will be observing the usual "no-change" period Thurs. Dec. 10th - Mon. Dec. 21st, to minimize the risk of service interruptions during the critical period leading up to and during final exams. Only emergency maintenance and patches will be applied during this time.
Hours for the various CITES facilities may vary from the norm during winter break (12/19/09-1/19/10)
On Tuesday, November 24, CITES will add two new categories (Reference Library and Services for Departments) to the website navigation, and will remove the Page Tools tab. Please contact the CITES webmaster with questions and comments or the CITES Help Desk for assistance.
Hours of operation for many CITES services will be reduced during the week of Thanksgiving break.
Active Eraser, a tool that allows Windows users to securely delete files on their computer, is now available to all U of I staff and faculty at no cost through the University of Illinois WebStore.
All Adobe maintenance subscription offers have been updated to the new expiration date of November 30, 2011. All current Adobe maintenance subscribers should go to the WebStore "UPDATES" tab to renew your license maintenance to the new subscription period.
On September 23, Professor Mark Dressman will talk about using free social networking tools to develop teaching projects.
Sign up today for Illinois Chat, the University-supported, instant messaging service that allows faculty, staff, and students to chat within the safety and security of the University network (NetID-only access). Group chat rooms, restricted to authorized users only, are
July 2009 turned out to be an all-time record month for the University of Illinois WebStore. Overall sales for the month totaled $287,665, a 14 percent increase over the prior all-time record sales month in August 2008. The increase can be attributed to the recent addition of Apple, Dell, and HP hardware and to the growing list of products offered on the WebStore.
Virtual servers provide higher availability, faster deployment, lower cost, lower energy use, and simpler upgrades. CITES-Hosted VMware Services are now available to campus.
CITES paging services will be retired on December 1, 2009. Paging equipment provided through CITES was no longer available as of July 1, 2009. However, CITES will continue to support existing paging services until December 1, 2009.
As of August 1, 2009, there is a new DNS resolver address for campus. The old DNS resolvers/servers were retired on July 31, 2009
The UIUCnet Dialup and UIUCnet Premier services were retired as of July 1, 2009.
The old DNS resolvers/servers for campus were retired on July 31, 2009 at 8:00am. Please transition to the new campus DNS resolver address 22.214.171.124 as soon as possible.
CITES paging services will be retired on December 1, 2009. Paging equipment provided through CITES is no longer available as of July 1, 2009. However, CITES will continue to support existing paging services until December 1, 2009.
On Thursday, May 28, CITES will split the "Online Coursework and Classroom Technologies" content category into two new categories-"Computer Labs and Classrooms" and "Online Teaching and Learning".
Hours for the various CITES facilities may vary from the norm during summer break, which begins Monday, May 18, 2009 and ends Monday, Aug. 24, 2009, the first day of classes for the Fall 2009 semester.
Hours for CITES facilities may vary during spring break, which begins Saturday, March 21, 2008 and ends Sunday, March 29, 2008.
On January 14, 2009, Illinois Compass began using Active Directory (AD) as the password for logging in.
Hours for the various CITES facilities may vary from the norm during the winter break (12/20/08-1/20/09).
On January 6, 2009, CITES Express Email will reveal a new design.
Hours for the various CITES facilities may vary from the norm during Thanksgiving Vacation, which begins Saturday, November 22, 2008 and ends Sunday, December 1, 2008. Instruction resumes Monday, December 2.
The University of Illinois has been selected by PC Magazine and The Princeton Review as the number one most-wired campus. For more information see the article in the current on-line issue of the magazine.
The Oracle Calendar service was severely affected by the campus power problem Monday, August 25, and the resulting power outage in CITES' Data Center.
Over the weekend of August 23, 2008 identity thieves tried to trick people into giving away the details of their University of Illinois email accounts.
On Sunday, August 17th, CITES will be conducting a software and hardware upgrade of the CITES NetFiles service.
If you forget your NetID password you will not be able to reset it online via NetID Password Manager unless you have set your security questions.
On April 14, some CITES web pages, including the homepage, will switch to a new design.
Sign up now for the new emergency messaging system on the U. of I. campus. The system will provide alerts about crisis situations on campus by way of mass text and e-mail messages. To enroll, go to emergency.illinois.edu.
Double check your calendar the week of October 29-November 2.
For the sixth consecutive year, CITES co-sponsored the Division of Campus Recreation's Block Party for incoming students.
As of July 24, our campus email infrastructure requires more stringent verification that email into campus comes from a legitimate source.
On June 9th CITES EdTech successfully moved Illinois Compass to more robust server hardware and upgraded the software to Blackboard Enterprise Vista 4.2.
The Campus Network Upgrade Progress Report has been published, detailing the progress CITES has made at the halfway point of the ambitious five-year, $20-million initiative to upgrade the network in more than 260 campus buildings with the latest in state-of-art data networking technology.
Hours for the various CITES facilities may vary from the norm from May 14, 2007 through Aug. 22, 2007.
Professor Sally Jackson was named Chief Information Officer (CIO) and Associate Provost at the University of Illinois at Urbana-Champaign in May 2007.
The search feature of the CITES and CIO web pages is currently unavailable as a result of this morning's upgrade.Searches may still be performed using the CITES search engine (<a href="http://search.cites.uiuc.edu">http://search.cites.uiuc.edu</a>).
Hours for the various CITES facilities may vary from the norm during spring break (March 17 - March 25, 2007)
After CITES performs a necessary update on February 24, 2007, all users of
Oracle Calendar will then need to manually adjust events scheduled during
the newly expanded Daylight Savings Time periods (March 11 - April 1, and
October 28 - November 4).
Due to the weather, The CITES Help Desk is closed for walk-in visits, but you can get assistance by emailing firstname.lastname@example.org. The CITES OpCenter is on duty today. The CITES ICS labs are closed today.
CITES Classroom Technologies presents its audiovisual technology showcase, featuring presentations, seminars, and a first-hand look at the latest audiovisual and multimedia equipment. New this year, CITES Security staff will perform security checkups on laptops, aid in installing or updating site-licensed software, and register laptops to aid in retrieval in the event of theft or loss.
The University of Illinois at Urbana-Champaign makes the grade as one of the nation's most connected campuses, ranking as the sixth most wired campus according to PC Magazine's recent survey of the "Top 20 Wired Colleges." More
The web interface of PH for external users is currently down due to concerns about possible access to data from off-campus. This issue is being diagnosed and we are working to resolve it.
Hours for the various CITES facilities may vary from the norm during summer break (Nov. 18 - Nov. 26, 2006)
Recently, some campus email users have experienced delays in email delivery. The main campus email relays have been suffering from an Internet-wide uptick of spam email, which has challenged the capacity of CITES Spam Control. CITES has made some successful changes to address this issue. If you have general email questions, contact the CITES Help Desk
CITES Help Desk has completed usability testing for Internet Explorer 7 (IE7) with CITES Express Email, NetFiles, and Illinois Compass. Our testing did not reveal any problems connecting to or using these services. Illinois Compass required us to disable pop-up blockers, but this is true for all browsers.
Thanks to CITES newly expanded sponsored guest account service, anyone with an Illinois Network ID - students, faculty, staff - can sponsor guests to connect to UIUCnet, the campus-wide computing network, and the Internet.
Since July 2006, CITES has installed 339 Meru wireless access points.
A database of individual building metrics for buildings upgraded or in the process of being upgraded through the Campus Network Upgrade Project has been compiled and is now available online
All faculty are invited to the CITES EdTech Open House on Friday, Sept. 15, 2 to 5 pm. The Open House is being held to celebrate EdTech's move to the Digital Computer Lab, 1304 W. Springfield Ave., Urbana (on the east side of the second floor). Come meet the staff, tour the offices, and explore the latest applications in educational technologies. Bring your business card to a drawing for an iPod Nano that will be held at 4 p.m. For more information, go the the EdTech home page.
We've developed online tutorial pages specifically for new students. You'll get more information on computing-related subjects such as setting up youraccounts and passwords, securing your computer, using email, accessingcampus computer labs and resources, and more. Visit the <a href="http://www.cites.uiuc.edu/newstudents/">New Student Tutorial</a> and learn what CITES can do for you.
Photos from CITES booths at Block Party 2006
CITES Express Email quotas have been increased! Students now receive 100 MB; faculty and staff have 150 MB. In order to better manage server space, we can no longer hold messages for users whose accounts go over quota. This means it is more important than ever that you keep your Express Email account under its quota. See Managing Your Quota (http://www.cites.uiuc.edu/email/quota.html) for tips on keeping your account under its quota.
Storage quotas for CITES NetFiles increased from 100 MB to 500 MB for all students, faculty, and staff on July 31, 2006.
During the mornings of July 15 and 16, significant upgrades will be made to the network infrastructure supporting several CITES services in the Primary DataCenter, including Express Email, NetFiles, Illinois Compass, and more.
Use our dynamic maps to determine which buildings' network access options best suit your location and needs
Hours for the various CITES facilities may vary from the norm from May 15, 2006 through Aug. 23, 2006
Insight Broadband is still working to correct problems some customers have been experiencing sending email
Hours for the various CITES facilities may vary from the norm during the spring break, which begins Saturday, March 18, 2006 and ends Sunday, March 26, 2006.
Hours for CITES facilities may vary from Monday, March 20, 2006 through Friday, March 24, 2006.
CITES Networking Engineering is working to correct an intermittent network problem that some users are experiencing.
Receive CITES Status of Services updates by subscribing to the new RSS feed located at http://status.cites.uiuc.edu/status-rss.cgi. For an introduction to RSS feeds, please see A Quick Introduction to all Things News Feed-Related (http://www.cio.uiuc.edu/newsfeedinfo.html).
The Campus Network Upgrade Project status pages have recently undergone a major revision. To view the pages, please see: http://www.cites.uiuc.edu/projects/netupgrade/
New information is available about the Illinois Compass service.