We have made changes to the way users can be looked up in Lync based on user feedback. In the past, if you typed a campus phone number in "Find a contact or dial a number" search box, it would match all users who reported that number as their office phone in Nessie/Banner, regardless of whether those users were Lync enabled or not. Now, the campus number should match only one user (from the Lync address book) if
1. They are Lync enabled AND
2. Their self-reported office phone in Nessie/Banner matches their Lync phone number
You can still dial the number if there is no match to a user and you can still lookup any Lync enabled user by name, NetID or email address.
When entering a number manually, searching for a name, making a call or receiving a call, the name that shows up is inaccurate. This is caused by several users reporting the same phone number in Banner/Nessie or retirees and people who have left the University still have a phone number listed in Banner/Nessie, as the Lync Address Book was displaying a user's self-reported phone (via Nessie) as their "work" number in Lync.
It will also create problems when we activate department main lines or group numbers in Lync, as it would expose the users who answer those lines and can get called directly.
With the changes made, when entering a campus number in the search box, the search result should match only one user if that user/phone number is Lync enabled and their self-reported office phone in Nessie/Banner matches their Lync phone number. If there is no match, you can still dial the number. Name, NetID or email address lookups should still work for all Lync enabled users. The advantages of these changes are
1) When you type a phone number in Lync, you should only get one match. If it was a response group (eg. group number), you don't see the users that are part of that response group
2) When making a call or receiving a call, the name that shows up, if available, is accurate
3) A user's private number will not be exposed in their contact card in Lync
Questions/comments can be directed to firstname.lastname@example.org