Information Technology Services (ITS) Survey for UIS Students


Information Technology Services (ITS) Survey for UIS Students


Information Technology Services (ITS) Survey for UIS Students

Please complete the questions below that apply to you. Be sure to scroll to the bottom of questionnaire and click the "Submit Survey" button for your responses to count.

The ITS Technology Support Center - or "Helpdesk"

The ITS Technology Support Center (TSC) is the first point of contact for technology support.

Our goals:
* If you call the TSC, we strive to answer your questions during the initial phone call. If that is not possible, a higher-level service representative will contact you within four hours. We attempt to return voice mail messages left during our hours of operation within four hours.
* If you contact the TSC by email, we will respond to your message within twenty hours.
* Calls requiring an office visit will be scheduled to occur as soon as possible.

b> 1. Have you ever telephoned the ITS Helpdesk with a request for assistance and/or a question about a technology-related topic? (Check box.)
b> 1. Have you ever telephoned the ITS Helpdesk with a request for assistance and/or a question about a technology-related topic? (Check box.)

b> 1A. If Yes: How many times have you done this in the last 12 months? (Check box)
b> 1A. If Yes: How many times have you done this in the last 12 months? (Check box)

b> 2. Have you ever emailed the ITS Helpdesk with a request for assistance and/or a question about a technology-related topic? (Check box.)
b> 2. Have you ever emailed the ITS Helpdesk with a request for assistance and/or a question about a technology-related topic? (Check box.)

b>2A. If Yes: How many times have you done this in the last 12 months? (Check box)
b>2A. If Yes: How many times have you done this in the last 12 months? (Check box)

3. In the last 12 months, how satisfied or dissatisfied have you been with each of the following?
(Please check a box for each item.)

Instructions for questions 5 through 11.

Indicate one of the following answers for each of the questions below.

Very SatisfiedMostly SatisfiedMostly DissatisfiedVery DissatisfiedDon't Know

A. Your overall experience with the ITS Helpdesk

B. The time it took the ITS Helpdesk to initially respond to your requests

C. The time it took the ITS Helpdesk to resolve your problem or provide the info you requested

D. Helpfulness of assistance provided to you

E. Technical expertise of the technicians who assisted you

F. Courtesy and professionalism of the technicians who assisted you

G. Ability of the technicians to give information in terms understandable to you

b>4. Recently, the Helpdesk's hours were expanded to the following:
Monday through Friday: 8:30 am to Midnight
Saturday: 10:00 am to 6:00 pm
Sunday: 1:00 pm to 9:00 pm
Are these ITS Helpdesk hours sufficient to meet your needs? (Check box.)
b>4. Recently, the Helpdesk's hours were expanded to the following:
Monday through Friday: 8:30 am to Midnight
Saturday: 10:00 am to 6:00 pm
Sunday: 1:00 pm to 9:00 pm
Are these ITS Helpdesk hours sufficient to meet your needs? (Check box.)

b>4A. If No: Which of the following changes would you like to see? Check all that apply
b>4A. If No: Which of the following changes would you like to see? Check all that apply

Instructional Support and Training Services

The primary goal of the ITS Instructional Support and Training Services team is to provide an environment that encourages the use of technology to facilitate and enhance learning. The team provides the following services to UIS faculty, students, and staff: multimedia and productivity software training and workshops, graphic design, multimedia authoring, photo imaging, podcasting, smart classroom training, universal design and accessibility training, and web design.

b>1. In the past 12 months, have you attended any multimedia workshops offered by ITS?
(Check box and follow instructions.)
b>1. In the past 12 months, have you attended any multimedia workshops offered by ITS?
(Check box and follow instructions.)

b>1A. If No: Why haven't you attended of the multimedia workshops in the past 12 months?
(Check all that apply, then skip to "Demographic" Questions below.)
b>1A. If No: Why haven't you attended of the multimedia workshops in the past 12 months?
(Check all that apply, then skip to "Demographic" Questions below.)

2. If you HAVE attended multimedia workshops in the past 12 months:
For each of the following aspects, how satisfied or dissatisfied have you been with the multimedia workshops you have attended in the past 12 months?
(Please check a box for each item.)

Instructions for questions 17 through 20.

Indicate one of the following answers for each of the questions below.

Very SatisfiedMostly SatisfiedMostly DissatisfiedVery DissatisfiedDon't Know

A. the delivery of the workshops

B. the overall usefulness of the workshops

C. expertise of the presenter

D. training and workshop materials

Demographic Questions

Finally, we have just a few more questions to help us analyze the results and to be sure that we have received responses from a representative group of respondents. Please skip those that do not apply to you.

For All Respondents

b>1. What is your gender? (please check box)
b>1. What is your gender? (please check box)

b>2. What is your current age? (please check box)
b>2. What is your current age? (please check box)

b>3. At UIS, we have some people who have two or more roles in terms of being faculty, staff and students. For instance, we have staff who teach, staff who are students, and students who have part-time jobs - as well as other combinations. Which of the following do you consider to be your primary UIS status?
(please check box)
b>3. At UIS, we have some people who have two or more roles in terms of being faculty, staff and students. For instance, we have staff who teach, staff who are students, and students who have part-time jobs - as well as other combinations. Which of the following do you consider to be your primary UIS status?
(please check box)

b>4. Is this your first academic year at UIS? (please check box)
b>4. Is this your first academic year at UIS? (please check box)

For Students

b>1. Are you a full-time or part-time student? (please check box)
b>1. Are you a full-time or part-time student? (please check box)

b>2. Are you an undergraduate student or a graduate student? (please check box)
b>2. Are you an undergraduate student or a graduate student? (please check box)

b>3. Do you currently live on the UIS Springfield campus? (please check box)
b>3. Do you currently live on the UIS Springfield campus? (please check box)

b>4. How are you currently taking your UIS courses? (please check box)
b>4. How are you currently taking your UIS courses? (please check box)

b>5. IF CLASSROOM COURSES: Where are your courses held? (please check all that apply)
b>5. IF CLASSROOM COURSES: Where are your courses held? (please check all that apply)

Final Questions

b>1. May we use your comments on this questionnaire when reporting results and/or in future publications? (Remember the survey is anonymous; your name will not be included.)
(please check box)
b>1. May we use your comments on this questionnaire when reporting results and/or in future publications? (Remember the survey is anonymous; your name will not be included.)
(please check box)

Thank you very much for your time and the information you have provided. Don't forget to click the "Submit Survey" button below.