UIS Information Technology Services (ITS) Survey


UIS Information Technology Services (ITS) Survey


Please complete the questions below that apply to you. For instance, some of these questions apply only to those who teach. If you do not teach, please skip these questions. Be sure to scroll to the bottom of questionnaire and click the "Submit Survey" button for your responses to count.
The ITS Technology Support Center - or "Helpdesk"

The ITS Technology Support Center (TSC) is the first point of contact for technology support.

Our goals:
* If you call the TSC, we strive to answer your questions during the initial phone call. If that is not possible, a higher-level service representative will contact you within four hours. We attempt to return voice mail messages left during our hours of operation within four hours.
* If you contact the TSC by email, we will respond to your message within twenty hours.
* Calls requiring an office visit will be scheduled to occur as soon as possible.

Question 1

1. Have you ever telephoned the ITS Helpdesk with a request for assistance and/or a question about a technology-related topic? (Check box.)
 
 

Question 2

1A. If Yes: How many times have you done this in the last 12 months? (Check box)
 
 
 
 
 

Question 3

2. Have you ever emailed the ITS Helpdesk with a request for assistance and/or a question about a technology-related topic? (Check box.)
 
 

Question 4

2A. If Yes: How many times have you done this in the last 12 months? (Check box)
 
 
 
 
 
3. In the last 12 months, how satisfied or dissatisfied have you been with each of the following?
(Please check a box for each item.)
 Very SatisfiedMostly SatisfiedMostly DissatisfiedVery DissatisfiedDon't Know

A. Your overall experience with the ITS Helpdesk

B. The time it took the ITS Helpdesk to initially respond to your requests

C. The time it took the ITS Helpdesk to resolve your problem or provide the info you requested

D. Helpfulness of assistance provided to you

E. Technical expertise of the technicians who assisted you

F. Courtesy and professionalism of the technicians who assisted you

G. Ability of the technicians to give information in terms understandable to you

Question 12

4. Recently, the Helpdesk's hours were expanded to the following:
Monday through Friday: 8:30 am to Midnight
Saturday: 10:00 am to 6:00 pm
Sunday: 1:00 pm to 9:00 pm
Are these ITS Helpdesk hours sufficient to meet your needs? (Check box.)
 
 

Question 13

4A. If No: Which of the following changes would you like to see? Check all that apply
 
 
 

Instructional Support and Training Services

The primary goal of the ITS Instructional Support and Training Services team is to provide an environment that encourages the use of technology to facilitate and enhance learning. The team provides the following services to UIS faculty, students, and staff: multimedia and productivity software training and workshops, graphic design, multimedia authoring, photo imaging, podcasting, smart classroom training, universal design and accessibility training, and web design.

Question 15

1. FOR THOSE WHO TEACH: Which of the following ITS instructional support and training services are you aware of? (Check all that apply.)
 
 
 
 
 
 
 

Question 16

2. FOR THOSE WHO TEACH: What, if anything, impedes your use of multimedia technology in your teaching? (Check all that apply.)
 
 
 
 
 
 
 
 

Question 17

3. In the past 12 months, have you attended any multimedia workshops offered by ITS?
(Check box and follow instructions.)
 
 

Question 18

3A. If No: Why haven't you attended multimedia workshops in the past 12 months?
(Check all that apply, then skip to Question 5.)
 
 
 
 
4. If you HAVE attended multimedia workshops in the past 12 months:
For each of the following aspects, how satisfied or dissatisfied have you been with the multimedia workshops you have attended in the past 12 months?
(Please check a box for each item.)
 Very SatisfiedMostly SatisfiedMostly DissatisfiedVery DissatisfiedDon't Know

A. the delivery of the workshops

B. the overall usefulness of the workshops

C. expertise of the presenter

D. training and workshop materials

Question 23

5. FOR THOSE WHO TEACH: What types of training and support would be helpful to you for integrating multimedia technology more effectively in your curriculum?
(Check all that apply.)
 
 
 
 
 
 
Lab and Classroom Services

The ITS Lab and Classroom Services team is responsible for maintaining the equipment in all computer labs, technology-enhanced classrooms, and other technology facilities on campus and for assisting faculty, staff and students with the use of available instructional technologies.

The questions in this section are for faculty and those staff members who teach.
If you do not teach, please skip to the next section ("Demographic" Questions).

Question 24

1. Which of the technologies installed in our classrooms/labs do you use in your classroom teaching?
(Check all that apply.)
 
 
 
 
 
 
 
 
 

Question 25

2. Is there a technology that we do not have in the classrooms/labs that you would like to use?
(Check box.)
 
 

Question 26

3. In the past 12 months, have you attended any of the classroom technology training sessions offered by ITS?
(Check box and follow instruction.)
 
 

Question 27

3A. If No: Why haven't you attended classroom technology training sessions in the past 12 months?
(Check all that apply, then skip to question 5.)
 
 
 
 
 
4. If you HAVE attended classroom technolgy training sessions in the past 12 months:
For each of the following aspects, how satisfied or dissatisfied have you been with the classroom technology training sessions you have attended in the past 12 months?
(Please check a box for each item.)
 Very SatisfiedMostly SatisfiedMostly DissatisfiedVery DissatisfiedDon't Know

A. the delivery of the sessions

B. the overall usefulness of the sessions

C. expertise of the presenter

D. training materials

5. And, how satisfied or dissatisfied are you with the frequency that ITS offers the classroom technology training sessions?
 Very SatisfiedMostly SatisfiedMostly DissatisfiedVery DissatisfiedDon't Know

Frequency that these sessions are offered

Question 33

6. Which of the following formats do you prefer for classroom technology training?
(Check the one or two formats you most prefer.)
 
 
 
 
 

Demographic Questions

Finally, we have just a few more questions to help us analyze the results and to be sure that we have received responses from a representative group of respondents. Please skip those that do not apply to you.
For All Respondents

Question 35

1. What is your gender? (please check box)
 
 

Question 36

2. What is your current age? (please check box)
 
 
 
 
 
 
 
 
 
 

Question 37

3. At UIS, we have some people who have two or more roles in terms of being faculty, staff and students. For instance, we have staff who teach, staff who are students, and students who have part-time jobs - as well as other combinations. Which of the following do you consider to be your primary UIS status?
(please check box)
 
 
 

Question 38

4. Is this your first academic year at UIS? (please check box)
 
 
For Faculty

Question 39

1. Which of the following best describes your faculty status? (please check box)
 
 
 

Question 40

2. How are you currently teaching your UIS courses? (please check box)
 
 
 

Question 41

3. IF CLASSROOM COURSES: Where are your courses held? (please check all that apply)
 
 
 
 

Question 42

4. In which of the following is your faculty appointment? (please check box)
 
 
 
 
 
For Staff

Question 43

1. Are you civil service or an academic professional? (please check box)
 
 

Question 44

2. Are you full-time staff or part-time staff? (please check box)
 
 

Question 45

3. Where is your work location? (please check box)
 
 
 

Question 46

4. In which of the following Divisions / categories is your home unit? (please check box)
 
 
 
 
 
For Students

Question 47

1. Are you a full-time or part-time student? (please check box)
 
 

Question 48

2. Are you an undergraduate student or a graduate student? (please check box)
 
 

Question 49

3. Do you currently live on the UIS Springfield campus? (please check box)
 
 

Question 50

4. How are you currently taking your UIS courses? (please check box)
 
 
 

Question 51

5. IF CLASSROOM COURSES: Where are your courses held? (please check all that apply)
 
 
 
 
Final Questions

Question 52

1. May we use your comments on this questionnaire when reporting results and/or in future publications? (Remember the survey is anonymous; your name will not be included.)
(please check box)
 
 

Thank you very much for your time and the information you have provided. Don't forget to click the "Submit Survey" button below.